Dear Carol, and all concerned, Kevin, your representative), left awhile ago, and, I can't stop looking at my upstairs carpets! I is almost "unbelievable" how he got all those ugly stains out (and they were "old"!). I feared needing new rugs, or more likely living with stains. But they look like new and not the 27 years that they actually are! I would (& will) recommend ServiceMasters, and, especially Kevin. He was both delightful and professional. He got here right at 9:00 am and by 10:30 he was on his way. I look forward to calling upon you in the future.